Support






  

A worldwide company, Aladdin Systems is proud to offer a variety of support options to our customers and developers around the globe. If you have questions regarding our software products and how to use them, first review our frequently asked questions. You may find the answer to your question right here on our Web site.

Since at times you may experience a short wait to reach one of our technical support representatives, we also encourage you to contact us via email (support@aladdinsys.com), visit our ftp site or check out our forum on CompuServe. The contact information is below.

Overview of Technical Support Options

    Frequently Asked Questions
    The Technical Support Department has posted a list of Frequently Asked Questions (FAQs). These questions and answers can be helpful in resolving any dificulties you may be experiencing. Year 2000 information can be found in the General Questions section.

    E-mail
    Technical Support and Customer Service is available by sending e-mail to the appropriate address listed below. As with any support issue please remember to include the name and version of the product along with a complete description of the problem. This description may include instructions on how to replicate the problem, which version of the operating system is running, the complete text of any error message that appear, and possible system or extension conflicts that may be unique to your computer.

    Telephone and Fax
    Technical support is available by telephone during the following times:

    Phone: 408 761-6200
    Fax: 408 761-6206

    Monday through Thursday: 8am - 5pm Pacific time
    Fridays: 8am - 3pm Pacific time

    Mail
    Aladdin Systems, Inc.
    165 Westridge Dr.
    Watsonville, CA 95076

    Additional Options
    FTP: ftp.aladdinsys.com
    CompuServe: GO: ALADDIN

 
 

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 Modified 3/12/98 FxD Webworks