Frequently Asked Questions






 

Q: Why won't SC find all of my applications in MacUninstaller?

A: The application probably has a small problem in that the bundle (bndl) bit is set incorrectly. This causes the application to not be listed in the desktop database properly. Since Spring Cleaning is using the desktop database to locate applications, an item not listed properly will not be displayed. Try running Norton Utilities, MacTools, or some other disk repair program that can detect bundle (bndl) bit problems. They should find, and might repair, the problem. You should then rebuild your desktop by rebooting your computer while holding down the [command]+[option] keys. When you see the message "Are you sure you want to rebuild the desktop file on the disk XXXX?" click the 'OK' button. The applications should now be included in the desktop database allowing Spring Cleaning to 'see' them.


Contacting Aladdin's Technical Support Department


Aladdin Systems, Inc. email: support@aladdinsys.com
165 Westridge Dr. FTP site: ftp.aladdinsys.com
Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN
Phone: 408-761-6200 Fax: 408-761-6206

Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting.
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