Frequently Asked Questions






 

Q: I trimmed the fat from Virex and now it doesn't work. Why?

A: There is a problem in Spring Cleaning 1.0 with trimming Virex. The 1.0.1 update fixes the situation by not listing Virex as a possibility to trim. You will need to reinstall Virex to regain its functionality.


Contacting Aladdin's Technical Support Department


Aladdin Systems, Inc. email: support@aladdinsys.com
165 Westridge Dr. FTP site: ftp.aladdinsys.com
Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN
Phone: 408-761-6200 Fax: 408-761-6206

Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting.
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