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Q: Why does Spring Cleaning freeze or give an error while scanning my hard drive in a particular module? A: The 1.0.1 update eliminates a few issues dealing with memory management. Make sure version 1.0.1 is being used before worrying about the other possibilities. You can download version 1.0.1 from the updates section of our web site. A corrupt file or font can cause a freeze or error during the scanning process. Try running Norton Utilities, MacTools, or some other disk repair program that can detect corruption. If you don't have one of these programs then Apple's Disk First Aid (provided with your system software) will at least perform simple repairs. If those programs do not find any problems and you still suspect a corruption, you can try to manually eliminate the possible corrupt files. If you are running Prefs Cleaner or Font Remover, you would use a process of elimination to try and determine which files/fonts might be corrupted. Try removing half of the files/fonts from their folder and place them in a temporary folder. Run the module again and see if you get the same error. If you do not (if you do, go to the next paragraph), then one of the files/fonts that you removed is most likely corrupt. Add them back in small groups and run the module each time until it freezes again. One of the files you just added is probably corrupt. If you still froze or received an error after removing half of the files/fonts, then its possible that the corrupt item is part of the remaining ones. Try removing more files/fonts in groups until you are able to run the module without problems. When you are successful, the corrupt item was probably in the last group of items removed. There may also be a simple INIT (extensions and control panels) conflict occurring. Try booting with your INITs off (by restarting the Mac and holding down the [shift] key until you see "Extensions Off" (System 7.6 says Extension Disabled) message under the Welcome to Macintosh dialog). Then run Spring Cleaning to see if the situation improves. It is also highly advisable to run some type of virus scan since infections can cause random errors. (Disinfectant 3.6, a freeware product, can be downloaded from many sites on the Internet.)
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Copyright 1997, 1998 Aladdin Systems, Inc. Questions? Send us a note. Modified 3/12/98 FxD Webworks |
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