Frequently Asked Questions






 

Q: When I encrypt a shortcut using Private File(tm) for Windows, I can't find the encrypted file. Where does the encrypted file get placed?

A: If the 'Encrypt originals instead of shortcuts' under the File menu -> 'Encryption Options' -> 'Encryption' is checked and the 'Destination' is set to 'Same folder as original', the encrypted file will be placed in the same folder as the original file, not the shortcut folder.


Contacting Aladdin's Technical Support Department


Aladdin Systems, Inc. email: support@aladdinsys.com
165 Westridge Dr. FTP site: ftp.aladdinsys.com
Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN
Phone: 408-761-6200 Fax: 408-761-6206

Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting.
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