Frequently Asked Questions






 

Q: I have files with names ending in '_1.pf' and '_2.pf', etc. and '_1_1.pf' and '_1_2.pf, etc. Why do these file names contain this numbering scheme?

A: The first time a file is encrypted, '.pf' is added to the original file name. If the original file is encrypted again in the same location as the original encrypted file, the new file name will end with '_1.pf'. If the '1.pf' file is encrypted once more, the file name will end with '_1_1.pf'.

For example: a folder contains a file name 'file.doc'. When 'file.doc' is encrypted the new file is named 'file.doc.pf'. If 'file.doc.pf' is encrypted, the new file is named 'file.doc_1.pf'. If you then encrypt 'file.doc_1.pf', the new file is named 'file.doc_1_1.pf'. If you decrypt 'file.doc_1_1.pf', the new file is named 'file.doc_1_2.pf'. If you decrypt 'file.doc_1_2.pf', the new file name is 'file.doc_2.pf'. Decrypt 'file.doc_2.pf' and you get 'file_1.doc'.


Contacting Aladdin's Technical Support Department


Aladdin Systems, Inc. email: support@aladdinsys.com
165 Westridge Dr. FTP site: ftp.aladdinsys.com
Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN
Phone: 408-761-6200 Fax: 408-761-6206

Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting.
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