Q: I generated a Microsoft Word(tm) document on a PC, encrypted it using Private File(tm) for Windows, and then decrypted it on a Macintosh. The resulting file has a generic document icon rather than the MS Word icon. Why did this happen? A: If the file encrypted on a PC does not contain the extension (.doc), the item will have a generic document when decrypted on a Macintosh. To fix this, the file should have the extension added before encrypting the file on a PC. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
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