Q: I have decrypted a Private File(tm) encrypted file that was generated on a PC and copied onto my Macintosh. The decrypted file will not run on my Macintosh. Why? A: The file format of the decrypted file must be supported on the Macintosh. For example, if you create a drawing on a PC, you would need to have a viewer application installed on the Macintosh that supports that specific format. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
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