Q: I just installed StuffIt Deluxe(tm), DropStuff(tm), or StuffIt Expander(tm) and when I drag and drop a file onto DropStuff or StuffIt Expander, it doesn't highlight. I can launch DropStuff and choose 'Stuff' from the File menu or I can launch StuffIt Expander and choose 'Expand' from the File menu successfully. Why can't I drag a file onto DropStuff or StuffIt Expander? A: This problem is usually caused by a out-of-date desktop database file on your hard disk. You should rebuild the desktop on your computer to solve the problem by holding the [Command]+[Option] keys down as the computer starts up. Continue holding them down until a dialog box displays the message "Are you sure you want to rebuild the desktop file on the disk "xxxxx"?" Click the 'OK' button to allow the machine to rebuild the desktop. After it is complete, try dropping a file onto DropStuff again as it should now work. Note- Apple recommends that you perform this action after every 30 hours or so of computer use. It is a regular maintenance procedure. If you use StuffIt SpaceSaver(tm), be sure it is enabled prior to rebuilding your desktop. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
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