Q: When I drop a file on StuffIt Expander, I get a message that says "The version of the Stuffit Engine is not current..." What does it mean? A: When you have a newer version of StuffIt Expander and an older version of DropStuff with Expander Enhancer(tm), you will receive that message. The newer verion of StuffIt Expander can't use the older StuffIt Engine (a.k.a. the Expander Enhancer). You must make sure that you have the same general version of both StuffIt Expander and DropStuff with Expander Enhancer (ie version 4.x of DropStuff and version 4.x of Expander). Check to see if you have an older version of DropStuff by doing the following: 1. Locate the icon for DropStuff (the program itself rather than the alias on your desktop). 2. Click on it once to select it (the icon should become dark). 3. Choose 'Get Info' from the File menu. 4. Look at the version info immediately above the comments section to determine what version you have. 5. Repeat these steps for StuffIt Expander and compare version numbers. If you have an older DropStuff, then follow the directions below. 1. Download DropStuff with Expander Enhancer from our Web site 2. Restart your computer and hold down the [Shift] key until you see the message about extensions being off or disabled. 3. Install DropStuff and everthing should be fine. The last thing you should do is determine if you have more than one copy of DropStuff or StuffIt Expander and delete the extras if you do. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
		Products | Support | Company Info | Site Map | Home Downloads | Updates | Products | Register Developers | Ask Aladdin
		Copyright 1997, 1998 Aladdin Systems, Inc. Questions? Send us a note. Modified 3/12/98 FxD Webworks