Frequently Asked Questions






 

Why can't Aladdin post a self-extracting version of StuffIt Expander(tm)?

A: Macintosh(tm) files consist of two parts: a resource fork and a data fork. If a Mac file is transmitted across the Internet without being encoded, one of the parts is lost - the resource fork. Encoding a Mac file combines the two parts in such a way as to keep them together when being transmitted across the Internet.

BinHex, MacBinary, UUencode, and MIME encoding are common methods for encoding files. StuffIt Expander is widely used to decode files when they are downloaded. If you do not have a decoding utility, but you do have Netscape Navigator or Communicator, instructions on how to get StuffIt Expander can be found at our Web site:

http://www.aladdinsys.com/support/faqs/mexpfaqs.html


Contacting Aladdin's Technical Support Department


Aladdin Systems, Inc. email: support@aladdinsys.com
165 Westridge Dr. FTP site: ftp.aladdinsys.com
Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN
Phone: 408-761-6200 Fax: 408-761-6206

Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting.
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