Q: When trying to configure Helper Applications using CyberFinder 2.1.1(tm), if they are empty, my computer crashes when I try to add helpers. How do I get around this problem? A: The Internet Preferences file (located in your System folderin the Preferences folder) is probably damaged. Remove this file by dragging it to the Trash, restart with extensions disabled (restart while holding the [Shift] key), then reinstall the CyberFinder software. In order to generate a new default version of the Internet Preferences you will need to be sure to restart with extensions enabled after reinstalling CyberFinder. Now try to configure CyberFinder's Helpers again. If this doesn't work, then there will be a larger effort required to work around this problem. Here is a step by step process to follow: 1. Download a current copy of the Internet Config application from the address below and save it to a folder. http://www.share.com/share/peterlewis/ic/internetconfig.html 2. Drag the current Internet Preferences file to the Trash as mentioned above, also drag the CyberFinder control panel (located in the Contol Panels folder in the System Folder), the Internet Config Extension (located in the Extensions folder in the System Folder), the CyberFinder Folder, and the Internet Config folder (if it already exists) to the Trash. 3. Restart your computer and hold down the [Shift] key until you see the message about extensions being off or disabled. 4. Now install the new Internet Config application and re-install CyberFinder. 5. Restart your computer after the installations are complete and launch the Internet Config application. This will create a new set of internet preferences. Next open the CyberFinder control panel and it should now display the defaults from Internet Config and allow you to modify your Helper Applications. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
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