Q: I just installed Aladdin Desktop Tools(tm) and when I restart I (a) crash with a Type 11 error; (b) cannot see my hard drive or any files on my computer; or (c) get a '?' where the happy face usually is. What do I do? A: Use the directions below to isolate and resolve the problem. 1. Restart your computer without extensions by holding the [Shift] key down at startup. This should allow your computer to start up with out crashing. 2. Select 'About this Macintosh' or 'About this Computer' from the Apple menu. The window that appears indicates the version of your System Software. If you are running System 7.5.1 or 7.5.2, the most likely problem is a conflict with the General Controls(tm) control panel. In System 7.5.1 and 7.5.2 the General Controls control panel is problematic; this causes a conflict with the StuffIt SpaceSaver(tm), Magic Menu(tm), and True Finder Integration(tm) control panels. One way to resolve this is to update your System to 7.5.3 or later. The issue has been addressed by Apple in these later System versions. Alternatively, you can disable either the General Controls control panel or the Aladdin control panels as a workaround. If you are unable to update your System version and you want to retain the functionality of all associated control panels, there is hope. The problem arises when the General Controls control panel loads before Aladdin's control panels. Control panels load in alphabetical order, thus the General Controls control panel typically loads before any of Aladdin's control panels. To work around this, you need to rename the General Controls control panel to force it to load after the Aladdin control panels. To make the General Controls control panel load after the Aladdin control panels, you need to modify the name so that it comes last alphabetically. 1. Open the Control Panels folder in the System Folder. 2. Select 'by Name' from the View menu. This will list the control panels in alphabetical order. 3. Single-click the icon for the General Controls control panel. 4. Press [Return]. This should highlight the name "General Controls." 5. Press the up arrow on your keyboard. This should place the cursor at the beginning of the word "General." 6. Type two tildes (~). Typically the ~ is made by holding the [Shift] key while pressing the key to the left of the number 1 on the top row of your keyboard. 7. Press [Return]. This should cause General Controls to appear last in the list. 8. If your control panels were in a different view prior to doing this workaround, select that view from the View menu now. 9. Close all open windows. 10. Restart your computer; do not hold down any modifier keys. Your computer should start up just fine. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
		Products | Support | Company Info | Site Map | Home Downloads | Updates | Products | Register Developers | Ask Aladdin
		Copyright 1997, 1998 Aladdin Systems, Inc. Questions? Send us a note. Modified 3/12/98 FxD Webworks