Q: I just updated my System Software but when I restarted a message said some Aladdin Desktop Tools(tm) components did not load at startup because my system version is not supported. Why? A: This problem is usually solved by updating your Aladdin Desktop Tools package. To determine which update you should obtain, you should first verify what version of Aladdin Desktop Tools you are currently running. To do this: 1. Open your System Folder. 2. Open the Control Panels folder. 3. Choose 'by Name' from the View menu. This will list the control panels in alphabetical order. 4. Single-click the Desktop Makeover(tm) control panel. If you do not have Desktop Makeover installed, you can single-click Desktop SpeedBoost(tm). 5. Choose 'Get Info' from the File menu. 6. Note the Version. This should be listed immediately above the Comments section. If you are running version 1.0, you should download two updates: the "1.0 -> 1.0.1 Update" and the "1.0.3 Update." If you are running version 1.0.1 or 1.0.2, you only need to download the "1.0.3 Update." The updates are also available from our AOL and CompuServe forums. Contacting Aladdin's Technical Support Department Aladdin Systems, Inc. email: support@aladdinsys.com 165 Westridge Dr. FTP site: ftp.aladdinsys.com Watsonville, CA 95076 CompuServe Forum: Go: ALADDIN Phone: 408-761-6200 Fax: 408-761-6206 Technical support is available by telephone Monday through Thursday, 8am - 5pm Pacific Time and Friday, 8am - 3pm. The Technical Support Department is closed Friday from 3pm to 5pm for a weekly meeting. To be informed of updates and new product releases, sign on to our mailing list.
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